I just received a barbecue chicken pizza that had a little bit of buffalo sauce mixed in with it. Like the bbq sauce was extended with some buffalo or whatever. Either way, it is just absolutely perfect. If I knew how to order this exact pie again, I'd call it in twice week
I haven't ordered Pizza Hut in quite a while, but from now on, I will! The pizza was ordered online 45 min before close & it was hot, fresh & delicious! My delivery guy was so nice & kind & got the food to my very hungry, hotel bound family, very quickly! Thank you for working & for doing your job well! In this day & age it is very much appreciated!
Update: the manager Chris called me personally and we spoke at length about the experience. He went above and beyond to fix the situation. The customer service shined through. I just wish that I had been able to speak to him or someone in the store the night of the order, it would have changed everything. Upgrading the review but holding out on that final star until we try once more and see how it goes. Thank you Chris for making things right!
Second time ordering from this location and both pizzas have been under done. We thought initially it was just the hand tossed crust so the second pizza we ordered was pan but it was the same issue. You pick up the pizza and it just flops over totally soft on the underside, no crisp at all to the crust. Making it worse yet is that customer service for them has been outsourcrd so we could not get through to a manager in the store all you get is a busy signal for existing order issues. No way to resolve issues. Zero customer service earns you a whopping two stars for the flavor of wings only. Their wings are always great but the pizza is thumbs down and customer service double thumbs down.
9268 Kingston Pike - Knoxville
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